Refund policy
Returns & Exchanges Policy
Dad Standard SA is a trading name of Nacra Brands SA (Pty) Ltd
If it’s not right, we’ll make it right.
Returns Window
Returns or exchanges must be requested within 7 days of delivery.
Conditions
Items must be:
- Unworn
- Unwashed
- In original condition
Exchanges
We offer exchanges for:
- Incorrect size
- Defective items
Returns & Refunds
Refunds may be approved if:
- The item is defective
- The incorrect item was sent
Shipping Costs
- Customers are responsible for return shipping
- If the error is ours, we cover the cost
Process
- Contact us via WhatsApp or email
- Provide your order number and issue
- Follow the return instructions provided
Refund Policy
Dad Standard SA is a trading name of Nacra Brands SA (Pty) Ltd
Refund Eligibility
Refunds are processed if:
- Items are defective
- Incorrect items were delivered
- Returns are approved after inspection
Refund Method
Refunds are issued via the original payment method or EFT.
Timeframe
Refunds are processed within 5–10 working days after approval.
Non-Refundable Items
- Worn or damaged items
- Items returned outside the allowed period